Shipping:

We use all shipping services possible this includes but not limited to usps, ups, fedex, dhl and privtae shipping services. Private shipping services are recommended for large orders and are free for any order valuing $7500.00 or more in the USA. International Shipping: Customers outside the USA must contact us for a personalized quote. USPS is not recommended for larger or fragile items due to higher risk of damage. Private shipping services are recommended for large orders. Processing times Varies by item. Please review each listing for estimated timelines. Example large made to order furniture may require 160–200 days before shipment. Buyers are responsible for all import taxes, customs duties, and related fees for international or imported orders.

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Refunds, Returns, & Cancellations:​

Once an item leaves our facility, we are not liable for shipping damage or loss. Buyers are responsible for filing insurance claims with the carrier. All sales are final. Due to the age, fragility, and nature of our products, we do not accept returns, exchanges, or cancellations for any reason. This includes, but is not limited to. Buyer’s remorse or change of mind. Alleged defects or damage that were visible in the item’s photos or described in the listing. Fragility or wear consistent with the item’s age or material. Misattribution of maker, age, or origin. Buyers are encouraged to carefully review all item photos, descriptions, and any provided documentation before completing a purchase. By proceeding with the purchase, buyers acknowledge and accept the item as-is, understanding its condition, history, and inherent fragility. Descriptions and photos are provided to the best of our knowledge. No guarantee is made regarding maker, age, or origin unless explicitly stated as authenticated.

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Customer Agreement:

By purchasing from Soho Rococo, you agree to:

1. Wait Time
   You agree to the production or shipping timeframes stated in the product description or communicated directly.

2. Shipping Responsibility
   Once an item leaves our facility, we are not liable for shipping damage or loss. Buyers are responsible for filing insurance claims with the carrier.

3. Additional Costs
   Buyers are responsible for all import taxes, customs duties, and related fees for international orders.

4. Final Sale
   All sales are final. Due to the age, fragility, and nature of our products, we do not accept returns, exchanges, or cancellations for any reason.

5. Condition and Representation
   Descriptions are provided based on our best knowledge and research. Buyers acknowledge that photos and descriptions form the full basis of the sale, and agree they have reviewed them carefully before purchase. No guarantees are made regarding maker, age, or origin unless explicitly stated as authenticated.